numa

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Tell us about your experience...

Your reservation has been cancelled on {date}.

Unfortunately, your reservation cannot be cancelled anymore.

Your reservation can be cancelled, but no refund will be issued, as the free cancellation was only available until {date}.

A refund isn't possible for this booking.  Are you sure you want to cancel?

Free cancellation until {date}. After that you will be charged the full amount.

You booked from {channelName}, so cancellation is only possible from there.

Difficulty finding room

Security of PIN

No onsite reception

No early check-in

No access instructions 

Online check-in process

Didn't get PIN

PIN pad didn't work

🚪 Check-in & PIN

Phone support

Chatbot support

No / slow response

Tone of communication

Missing or false info

Too many messages upfront

💬 Support & Communication

Managing reservation

Usability 

Booking extras

Other

📲 Website / App

Smell

Common areas

Bathroom

Bedroom

Kitchen

 ⛱️ Common spaces

No cleaning during stay

No extra towel / basics

🧼 Cleanliness

Bed comfort

Comfortable workspace

Shower experience

Lighting

Damage / wear

Noise

TV / casting issues

Photos / info inaccurate

No extra towels / basics

🧴️ Room & Amenities

Uncomfortable furniture

Not enough space

Don't like the design

Kitchen appearance

🛋  Design 

A/C not working

A/C loud

Heating not working

Heating loud

Difficult to use

No A/C in room

🥵 A/C & Heating

Not working

Slow

Unstable

Could not connect

📡 WiFi

Breakfast instructions

Delivery Time

Quantity of food

Food quality

Menu choice

Value for money

🥐 Breakfast

Did not know how to reach out

Emergency situation

Room access concerns

Sharing personal data

Door & Lock Functionality

🔐 Safety & Security

Air conditioning and Heating

Parking

Luggage storage

Smart TV incl. Chromecast

Join us on our ESG journey and learn how Numa is diving into the world of environmental, social and governance (ESG) responsibility. This is the place to follow along and see how we are working on becoming the sustainable, socially responsible home away from home you never knew you needed.

Sustainability

Common outside area

Summer lounge

Co-working area

Swimming pool

Taxi services

Add complaints

Where is the laundry room?

Report problems in my stay

Fresh towels and essentials closet

Cleaning policy

Lost and found

Common kitchen area

Heater on/off

Ironing station

How does the check-out work?

How does the check-in work?

Safety and property

Where can I dispose of my trash?

City guide

Our standard check-out time is 11:00 am.
Do you want to sleep a bit longer? Have a packed meeting schedule?
We got you - book a late check-out and enjoy an extra 2 hours in your room.

Late Check-out until 1pm

Late Check Out

Want to start your day with a taste of the neighbourhood? Treat yourself to a delicious breakfast at our local partner {partnerName}. 
<ul>
 <li>Onsite</li>
 <li>Weekdays open from {WeekdayTimeFrom} to {WeekdayTimeTo} </li>
 <li>Weekends open from {WeekendTimeFrom} to {WeekendTimeTo}</li>
 <li>{menuOptions} </li>
</ul>

Breakfast

Want to start your day with a taste of the neighbourhood? Treat yourself to a delicious breakfast at our local partner {partnerName}. 
<ul>
<li>{partnerAddress}</li>
<li>{partnerDistance}-minute walk away</li>
<li>Weekdays open from {WeekdayTimeFrom} to {WeekdayTimeTo} </li>
<li>Weekends open from {WeekendTimeFrom} to {WeekendTimeTo}</li>
<li>{menuOptions} </li>
</ul>

Collect your breakfast from the machine and enjoy! The foodji machine is refreshed three times a week, so your food will always be as delicious as your stay.

Breakfast to Go

We get it, leaving the bed early in the morning can be really hard. But don't worry&mdash;we&rsquo;ve got you covered! With our breakfast box option you can have your breakfast delivered right to your doorstep. Simply choose the breakfast menu you like best and our staff will leave it in front of your door!
<ul>{deliveryTimesExist , select, true {
<li>Weekdays delivery time from {breakfastDeliveryTimeFrom} to {breakfastDeliveryTimeTo}</li>
} other {}} {saturdayTimesExist, select, true {
<li>Saturday delivery time from {breakfastDeliverySaturdayFrom} to {breakfastDeliverySaturdayTo}</li>
} other {}} {sundayTimesExist, select, true {
<li>Sunday delivery time from {breakfastDeliverySundayFrom} to {breakfastDeliverySundayTo}</li>
} other {}}
<li>{menuOptions}</li>
</ul>

Breakfast Box

We have great news for you: pets are welcome here! Book a stay for your pet as well and enjoy an unforgettable experience together with your four-legged friend. Every trip is better when shared!

Our Coworking Day Pass fits the shoe perfectly, whether you&rsquo;re visiting Artol for business or pleasure. Book it for 1 date in your stay!
By booking the daily pass, your email &amp; name will be shared with our Partner Denizen. You can check the Terms &amp; Conditions on thisisdenizen.com

Cowork Day Pass

Our Coworking Day Pass fits the shoe perfectly, whether you&rsquo;re visiting Artol for business or pleasure. Book it today!
By booking the daily pass, your email &amp; name will be shared with our Partner Denizen. You can check the Terms &amp; Conditions on thisisdenizen.com

Cowork Day Pass for Tomorrow

Cowork Day Pass for Today

So Fresh and So Clean Clean! Need a little tidying up to keep the good vibes coming? Book our extra cleaning service, and our pros will leave your apartment sparkling and refreshed. They're the best in the biz&mdash;no corner will go un-cleaned (including changing your bed sheets and towels, cleaning the kitchen and refilling the Coffee &amp; Tea station) between 11:00 AM and 03:00 PM.
Help us help you get the best results by picking up your belongings before they arrive.
Don't forget: if you're staying with us longer than 7 nights, your weekly cleaning's free!

Extra Cleaning for Tomorrow

We will be happy to provide you with a cot with linen and a high chair free of charge.

Baby Cot & Chair

<div class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph">Does your room need a little refresher? If you want our Housekeeping team to swing by, you can book your room refresher here.</div>
<div class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph">Here's what they'll do:</div>
<ul>
<li class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph"><span style="background-color: transparent; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; letter-spacing: 0px;">Take out the garbage</li>
<li class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph">Replenish bathroom amenities</li>
<li class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph">Refill the coffee station</li>
<li class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph">Make the bed (no linen change)</li>
</ul>
Don't forget: if you're staying with us longer than 7 nights, your weekly cleaning's free!

Room Refresh for Tomorrow

Arriving early in the city? Can't wait to start exploring? We got you &ndash; book an early check-in and enter your room 2 hours before our standard check-in time.

Early Check-In

<div class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol HighlightSol--buildingBlock">
<div class="TypographyPresentation TypographyPresentation--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol HighlightSol--buildingBlock">Need some space for your bike? We offer bike storage in the parking garage of the property. Book your spot now, and you&rsquo;ll be able to conveniently access it using your PIN code during your stay.</div>
</div>

Bike Parking

Say sayonara to the stress of finding a parking spot&mdash;reserve your own parking spot onsite and forget about those endless searches for a space! We&rsquo;re here to make your trip as easy as possible.

We will be happy to provide you with a cot with linen free of charge.

Baby Bed

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Arriving earlier than your check-in time? Lighten your load by booking our onsite luggage storage!\nOnce booked, your PIN code (the same one you use for your room!) will give you access to your luggage storage from 09:00 to 20:00 on your day of arrival.&nbsp;\nPlease note that lockers are emptied out each night at 20:00.&quot;}" data-sheets-userformat="{&quot;2&quot;:14915,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16316664},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1907741},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}">Arriving earlier than your check-in time? Lighten your load by booking our onsite luggage storage!
<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Arriving earlier than your check-in time? Lighten your load by booking our onsite luggage storage!\nOnce booked, your PIN code (the same one you use for your room!) will give you access to your luggage storage from 09:00 to 20:00 on your day of arrival.&nbsp;\nPlease note that lockers are emptied out each night at 20:00.&quot;}" data-sheets-userformat="{&quot;2&quot;:14915,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16316664},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1907741},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:11}">Once booked, your PIN code (the same one you use for your room!) will give you access to your luggage storage from 07:00 to 20:00 on your day of arrival.&nbsp; Please note that lockers are emptied out each night at 20:00.

Luggage Locker - Arrival

Still around after your check-out time? Lighten your load by booking luggage storage onsite.
Once booked, your room PIN code (the same one you use for your room!) will give you access to your luggage storage from 07:00 to 20:00 on your day of departure. Please note that lockers are emptied out each night at 20:00.

Luggage Locker - Departure

Numa

Booking.com

AirBnB

Expedia

Private Bathroom

terrace

Kitchenette

City Kitchenette

Unfortunately, we can't amend your stay in this room.
Please contact {supportName} to proceed.

{apartmentType} at {propertyName}

Digital check-in | Manage your booking | Best rate guarantee

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Will be shown at the arrival day from {date}

Here is the list of your booked services

My booked services

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At {propertyName} we're partnering with a selection of great breakfast places. Upon booking you can select your favorite place per day and we'll place the reservation for you.

FREE cancellation until {{time}} on {{date}}. After that you will be charged the full amount.

Please note

This action can’t be reversed.
If you decide to rebook, it might cost more

Are you sure you want to cancel your trip?

Cancel Trip

Your money will be transfered back to your account in the next 14 days.

Trip cancelled

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Change your password

We'll send you a notification via Whatsapp and in your My Trips to verify your request.

Check-in & Check-out

Please share your preferred check-in and check-out times, and we'll make every effort to make it possible.

We're looking forward to seeing you the next time!

We're glad you enjoyed your stay! Help other people to stay with us.

Thanks for your feedback!

SUPPORT NUMA, SPREAD THE WORD

We hope you enjoyed your stay.
Please confirm your check-out below!

Ready to check out?

Kindly return your keycard to reception when you're ready to check out. Thank you!

We're glad you enjoyed your stay.  Would you mind sharing your feedback to help other guests?

Thank you so much!

For any recommendations or questions, feel free to get in touch anytime:
Telephone: {phone}
WhatsApp: {whatsapp}
Email: {email}

Your current booking

Please try again later to complete your online check-in.

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To permanently deactivate your account, please get in touch with our Guest Experience Team. You can reach the team 24/7 through Whatsapp and Email. Upon deactivation of your account, you won't be able to access your previous booking details.

Are you sure you want to deactivate your account?

Need to deactivate your account? <a>Delete account</a>

Will be shown at the departure day from {date}

Unfortunately your early check-in request could not be granted

Early check-in request not approved

Try to search your emails for your access link and open it.
If this doesn't work, contact our support and we'll gladly help you.

Unfortunately, we can't extend your stay in this room.
Please contact {supportName} to proceed.

What could we do better?

We´ll try to fix this as soon as possible! Please try again later.

Thank you for allowing Numa to keep you informed about our latest offers and experiences. Your consent means a lot to us, and we're excited to share exclusive deals with you. We appreciate your trust and look forward to welcoming you again soon!

By clicking {cta} and creating your account, you agree to our <link-to-terms>Terms & Conditions</link-to-terms>, <link-to-member-terms>Membership Terms & Conditions</link-to-member-terms>, <link-to-privacy>Privacy Policy</link-to-privacy> and <link-to-declaration>Declaration of Consent</link-to-declaration>.

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How can we help you?

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Invoice will be available for download as soon your stay is completed.

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Luggage locker PIN Code

Arriving early? No problem! We have a storage room where you can safely store luggage until your room is ready. 

Digital check-in is necessary for receiving the PIN code for your room. The PIN code will be sent on your arrival day.

Here you can find all your Numa benefits. <link-to-member-benefits-faq>Learn more</link-to-member-benefits-faq>

Member benefits

Native by Numa FAQ

We are thrilled to announce our partnership with 
Native Places and their team.

Native Joins Numa

We've combined all your booking details in one place. Sign up to enjoy a clearer, more convenient overview!

Manage all Native Bookings seamlessly with Numa

Schedule a 15 min call with us so we can
understand and improve your experience!

Our apologies!
We would like to make it right and discuss this with you in person.

We're sorry your experience 
didn't meet our standards. We’d love
to make it right and ensure  a better stay next time.

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Help us improve the numa experience!

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And what did you enjoy
most about your stay?

We’d love you to stay with us again
and hope to exceed your expectations
on your next visit. 

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your next stay even 
better?

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Keep track of your travels and explore our incredible locations throughout Europe. Once booked, you'll find all the details here

Start Your Next Adventure with Numa

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Useful information during your stay

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Your options

Enhance your stay with an upgrade from adding a balcony to having more space to maximise your stay at Numa. We have shortlisted your upgrade options below.

Room Upgrade

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